Terms of Service Policy

The Terms of Service Policy outlines the usage policies and services provided by the Lucisumbra store. As a customer, it is important that you carefully read the following terms of service before using our store. By using our store, you agree to these terms.

Products and Orders: While Lucisumbra strives to keep the website’s stock up-to-date, it cannot guarantee the availability of a product ordered, except in exceptional cases. Once your order process is complete, an order confirmation will be sent to you via email. This email confirms the receipt of your order. A notification that your order has been shipped will also be sent via email.

Fees and Payments: The prices of products and payment options are clearly listed on the website. The information provided during the payment process is securely processed. Payment is collected using the total installment method.

Return and Exchange Policy: For return and exchange conditions, please refer to the "Return and Refund Policy" section.

Terms of Use: It is strictly prohibited to interfere with, damage, or make unauthorized changes to our store’s systems. Respect for intellectual property rights is required, and our store should be used without causing harm. You are responsible for ensuring the accuracy and timeliness of the information you provide when registering or using the services.

Service Modifications and Cancellations: Lucisumbra reserves the right to change, suspend, or discontinue any product or service without prior notice.

Disclaimer: Lucisumbra does not accept responsibility for the accuracy, completeness, or timeliness of the content provided on the website or through services. It does not guarantee the uninterrupted or error-free operation of the website or services.

Product Delivery Process: Average delivery time for orders: 10 business days preparation and 20 business days delivery

Policy Changes: The Terms of Service Policy may be updated from time to time. Personal information will be updated accordingly during these changes. If you have any questions about this Terms of Service Policy or concerns regarding our services, please do not hesitate to contact customer service.